Privacy Policy

Last Updated: 2025

Your privacy matters to us! This policy explains how we collect, use, and protect your personal information when you visit our website or work with us. No nasty surprises here – just honest, straightforward info.

Information We Collect

When You Browse Our Website we use Google Analytics and similar tools to understand how visitors use our site. This helps us:

  • See which pages you visit and how long you stay
  • Understand how you navigate around the site
  • Make improvements to your browsing experience
  • Track general location data (city/region level)

These tools may also collect technical information like your IP address, browser type, and device specifications.

When You Get In Touch

When you fill out our contact forms, inquiry forms, or email us directly, we collect:

  • Your name and email address
  • Phone number (if you provide it)
  • Details about your inquiry or potential project
  • Any specific requirements or preferences you mention

When You Book Our Services

For photography sessions and discussions or confidence calls, we’ll collect:

  • Full contact details including address (for contracts and invoicing)
  • Social media handles (so we can tag you properly when we share your gorgeous photos!) with your permission.
  • Emergency contact information
  • Any relevant health or accessibility requirements
  • Payment information (processed securely through third-party providers)

When You Interact With Us on Social Media

If you tag us, comment on our posts, or send us messages on social platforms, we may save screenshots or notes about our conversations to help us provide better service.

How We Use Your Information

The Essentials:

  • Responding to your inquiries and providing requested services
  • Sending you important updates about your bookings
  • Processing payments and handling contracts
  • Improving our website and services

The Nice-to-Haves:

  • Sharing your beautiful photos on our social media (with permission!)
  • Sending occasional updates about new services or special offers
  • Building case studies and testimonials (always with your consent)
  • Connecting with you on social media for ongoing relationship building

We Will Never:

  • Sell your information to third parties
  • Spam you with irrelevant emails
  • Share sensitive personal details without explicit permission
  • Use your contact info for anything you haven’t agreed to

Cookies & Website Tracking

We use cookies to:

  • Remember your preferences when you return to our site
  • Understand which content is most popular
  • Improve site functionality and user experience
  • Track the effectiveness of our marketing efforts
  • You can disable cookies in your browser settings, but some site features might not work as smoothly.

Photo Usage & Model Releases

This is important! When we photograph you:

  • We’ll always discuss usage rights upfront
  • You’ll sign a clear model release as part of your service contract
  • We typically use photos for our portfolio, website, and social media
  • You can request specific photos not be used publicly
  • We’ll always tag and credit you appropriately when sharing, with permission.
  • For body confidence work, we’re extra careful about sensitive before/after images and will get specific consent for any sharing.

Information Security

We take protecting your information seriously:

  • Payment details are processed through secure, reputable providers (Stripe, PayPal)
  • We use password-protected systems for storing client information
  • We don’t store complete credit card numbers
  • We regularly update our security measures
  • For sensitive information, we use specialised, secure platforms

Your Rights (GDPR & Beyond)

You have the right to:

  • Access any personal data we hold about you
  • Correct or update your information
  • Request deletion of your data
  • Restrict how we process your information
  • Object to certain types of processing
  • Receive your data in a portable format
  • Withdraw consent at any time

Special note: Even if you withdraw consent for marketing, we may still need to keep some information for legal or contractual reasons (like completed photography contracts).

Information Sharing

We only share your information when:

  • You’ve given explicit permission
  • We’re legally required to do so
  • It’s necessary to provide our services (like sharing details with our photo lab and retoucher)
  • We’re working with trusted partners for joint workshops or collaborations (we’ll always tell you first!)

How Long We Keep Your Information

  • Inquiry information: Up to 2 years (in case you change your mind!)
  • Client information: Up to 7 years for tax and legal purposes
  • Photos and creative work: Permanently (unless you specifically request removal)
  • Marketing communications: Until you unsubscribe or request removal

Children’s Privacy

Our services are designed for adults (20+). We don’t knowingly collect information from anyone under 20 without parental consent. If you’re under 20 and interested in our services, please have a parent or guardian get in touch.

Policy Updates

We might need to update this policy occasionally to reflect changes in our business or legal requirements. If we make significant changes, we’ll email you or post a prominent notice on our website.

Questions or Concerns?

Privacy questions? Want to access your data? Just want to chat about how we handle information?

Email: jackiecooperphotography@gmail.com

We’re always happy to explain our practices or help you manage your privacy preferences. If you would prefer a telephone call to discuss, please email jackiecooperphotography@gmail.com

This policy was written with love, transparency, and a genuine commitment to respecting your privacy.